Frequently Asked Questions (FAQs)
Who Are We?
Ultimate Footwear is a family-owned business based in New Jersey, USA. Since 1991, we have been dedicated to offering stylish shoes at competitive prices. We pride ourselves on providing high-quality products and exceptional customer service. Check back often for new arrivals!
Why Buy From Us?
High-Quality Products: We use sustainable materials and ensure excellent craftsmanship.
Community Support: We give back to communities in need.
Fair Labor Practices: We treat all our employees with respect and dignity.
Customer Service: We offer competitive prices and outstanding customer service.
What Do We Sell?
For over 30 years, we have been a leading provider of a wide range of footwear. Our selection includes sneakers, slippers, loafers, flip-flops, sandals, slides, flats, various types of boots, high heels, oxfords, mules, clogs, ballet flats, Mary Janes, boat shoes, hiking boots, snow boots, dress shoes, work boots, rain boots, cowboy boots, combat boots, pumps, wedges, moccasins, and jellies. We offer a diverse range of shoes to meet our customers' needs.
Do you sell shoes for all ages?
Yes, we offer shoes for everyone, from newborn infants to adults.
Are your products officially licensed?
Yes, all our products are officially licensed.
How do I place an order?
To place an order, simply browse our website, select the items you want, choose the appropriate sizes, and add them to your cart. Then, proceed to checkout and follow the instructions to complete your purchase.
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
Do you offer gift cards?
No, we do not offer digital gift cards at this time.
Where do you ship to?
We ship throughout the United States. Shipping costs and delivery times will vary depending on your location.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and shipping times can range from 3-7 business days
Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number.
What is your return policy?
Items must be returned within 30 days of the purchase date.
All items must be unworn and unwashed, with any original tags attached.
All discounted items are final sale.
Refunds will be issued to the original payment method. If that is unavailable, we will email you an electronic gift card.
You are responsible for the return shipping, and all shipping charges are non-refundable
How do I return an item?
To return an item, please click here to get started. Once we receive your returned item, we will process your refund. Click here to read our full Refund Policy.
How do I know what size to order?
We provide a size chart for each product to help you choose the right size. If you have any questions, please contact our customer service team for assistance.
How should I care for my shoes?
Hand wash with a light scrub to care for your shoes.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Can I use multiple discount codes on a single order?
Only one discount code can be applied per order.
How can I contact customer support?
Our team is available Monday through Friday, from 8 AM to 4:30 PM EST.
What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our customer service team as soon as possible. We are here to help resolve any problems.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
No, we only ship within the United States.